Support

Support for fuel systems, integrations and daily operations.

BB Software Development supports BFueled FMS, BFueled On-Road, POS functionality, scanning, tagging, pump integration, ATG integration, client portals, custom software and SLA-based operational environments.

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BFueled FMS POS support Scanning & tagging Integrations 24/7 support

Operational support

Reliable support for systems that businesses depend on.

Fuel and operational software environments need dependable technical support. When systems connect transactions, payments, pumps, scanners, tags, ATG, accounting platforms and reporting, support must be practical, responsive and familiar with the client’s operating environment.

BB Software Development supports clients across day-to-day system use, technical issues, software updates, integrations, user access, reports, portals and business-critical fuel workflows.

Support coverage

Support across connected environments.

Support can be structured around the products, systems and integrations used by each client.

BFueled FMS Fuel management, POS, scanning, tagging and reporting support.

BFueled On-Road Order workflows, QR code flows, pump pre-set and reporting support.

Integrations Accounting/POS, banking, payment, pump, ATG and device support.

Custom Systems Client portals, dashboards, internal systems and custom software.

What support can include

Support for the systems, devices and workflows behind daily operations.

BB Software Development provides support across technical, operational, integration and product-specific areas.

24/7 Technical Support

Assistance for operational environments where uptime, response and continuity are important.

Monthly SLA Support

Structured monthly support options for clients that need reliable, ongoing technical assistance.

System Updates

Ongoing software improvements, updates and maintenance to keep systems aligned with operational needs.

BFueled Product Support

Support for BFueled FMS and BFueled On-Road product workflows, functionality and reporting.

Integration Support

Help with accounting/POS, banking, payment, pump, ATG, scanner, tagging and third-party software integrations.

Portal Support

Support for client portals, access, reporting environments and system login areas.

Support focus areas

Practical support for BFueled and connected software environments.

Support is not limited to one part of the system. It can include product functionality, user access, connected devices, integrations, reports and operational issues.

BFueled FMS Support

POS functionality, transactions, account control, scanning, tagging, pricing, pump visibility, ATG and reporting support.

BFueled On-Road Support

Support for customer fuel orders, QR code authorisation, pump pre-set workflows, invoicing and reporting.

POS and Account Support

Help with transaction lists, payment information, shifts, slip details, balances, discounts and daily or transaction limits.

Scanning and Tagging Support

Support for attendant login, vehicle/account identification, nozzle scanning, attendant tags, account tags and vehicle tags.

Pump and ATG Support

Assistance with selected pump integrations, controller environments, ATG systems and DOMS-compatible environments.

Custom Software Support

Support for dashboards, client portals, internal tools, reports and custom business software.

Client portal support

Support for secure access, portals and reporting environments.

BB Software Development supports clients who use online portals, dashboards and reporting environments to access business-critical system information. Support can include access queries, system navigation, portal availability and reporting support.

Client access Portal support Reporting support Dashboard support System login help

Open Client Portals Contact Support

SLA and response structure

Structured support for critical operating environments.

For clients who need ongoing support, BB Software Development can provide monthly SLA-based support structures that help maintain reliability, continuity and accountability.

01. Log Support issue or request is logged with the relevant details.

02. Review The team reviews the issue, system area, integration or user impact.

03. Resolve Technical support, updates or guidance are provided based on the issue.

04. Maintain Ongoing support and improvements help keep systems reliable.

Need support?

Contact the BB Software Development support team.

For existing clients, system support or technical enquiries, use the support details below. For new system enquiries, use the general contact page so the team can understand the solution requirement.

Send an Enquiry Client Portals

Support details

Reach the right team.

Support enquiries Support@bbsoft.co.za Sales enquiries Sales@bbsoft.co.za

24/7 Support Number +27 87 655 1477 / +27 82 618 1760

Support for connected operations

Keep your systems reliable, supported and ready for daily use.

Speak to BB Software Development about support for BFueled FMS, BFueled On-Road, POS functionality, scanning, tagging, pump integration, ATG, integrations, portals, dashboards or custom software.

Contact Support Client Portals